All Products Q&A

Question 1

Can you put a lock on the use of the thermostat so it can only be controlled by you remotely View answer

All Products > Room Thermostats > Programmable Thermostats > Heatmiser neoStat WiFi - WiFi Thermostat

Question 2

is there a surface plaster housing for this product? View answer

All Products > Room Thermostats > Programmable Thermostats > Heatmiser neoStat WiFi - WiFi Thermostat

Question 3

My old neostat-e failed,looking to replace it with Neostat V2. How do i identify which sensorprobe I have? View answer

Heatmiser neoStat-e v2 - Electric Floor Heating Thermostat

Question 4

Hi, is this compatible with the UH6 wiring centre? If not, do you have any stats in 'carbon' that is compatible? View answer

IMI Heatmiser Touch - Carbon

Question 5

Can this be used to replace a faulty DS1E wall thermostat? View answer

IMI Heatmiser neoStat v3 Smart Thermostat

Question 6

Does this work with the heatmeister neo app View answer

Manual Dial Thermostat with Display - Heatmiser DS1-L v2

Question 7

Does this work with wet underfloor heating View answer

Manual Dial Thermostat with Display - Heatmiser DS1-L v2

Question 8

M’y underfloor heating is a water/boiler type, not electric. So should I get the non E version of Slimline V3? View answer

Programmable Thermostat - Heatmiser Slimline V3

Question 9

Can this replace my PRT-E originally fitted by John Guest 11 years ago? My unit has « died ». View answer

Programmable Thermostat - Heatmiser Slimline V4

Question 10

Will Heatmiser neoUltra replace a Danfoss FP735Si 3 channel controller? View answer

Colour Display Thermostat - Heatmiser neoUltra

Question 11

I would need 4 of your kits for holiday lets on the same site, sharing the same wi fi, is it possible to use four ? View answer

Heating & Hot Water Wireless WiFi Smart Control Bundle

Question 12

Will this replace a neostat-e for my underfloor electric heating and can it be fixed to the existing housing? View answer

Electric Underfloor Heating Thermostat - Heatmiser Slimline-e v3

Question 13

Can the TA230 be used as a control head on a thermostatic radiator valve. View answer

Underfloor Heating Actuator - Heatmiser TA230

Question 14

Does the temperature display stay on when boiler is off View answer

Manual Dial Thermostat with Display - Heatmiser DS1-L v2

Question 15

Will this work 24v actuators? View answer

Heatmiser UH8-N - 8 Zone 12v Wiring Centre

Question 16

neoUltra compatibility View answer

Colour Display Thermostat - Heatmiser neoUltra

Question 17

Hi, do you need the hub for the stats to work from WIFI or can they be connected through a normal BT hub? View answer

Smart Heating Thermostat Kit - Heatmiser neoKit 1

Question 18

Does neohub need to have an internet connection and if so, why? View answer

IMI Heatmiser neoStat v3 Smart Thermostat

Question 19

Does the UH8 have the ability to delay the UFH pump until the actuator has opened? View answer

Heatmiser UH8 - 8 Zone 230v Underfloor Heating Wiring Centre

Question 20

Does the UH8 Underfloor Heating Wiring Centre connect wirelessly to the homekit-enabled neoHub Gen 2? View answer

Heatmiser UH8 - 8 Zone 230v Underfloor Heating Wiring Centre

Question 21

Would the v4 replace the v2 model? View answer

Programmable Thermostat - Heatmiser Slimline V4

Question 22

Would this be OK to use in a pond? View answer

Remote Sensor Probe - 3M

Question 23

If I were to use a Neostat to control hot water using a floor sensor, what is the maximum setpoint I can set? View answer

IMI Heatmiser neoStat v3 Smart Thermostat

Question 24

I have a system boiler. Can one neoultra control both central heating (via radiators) and hot water? View answer

Colour Display Thermostat - Heatmiser neoUltra

Question 25

Can this be used as a direct replace for the old Touch Duo? View answer

Heatmiser Slimline-B Battery Powered Programmable Thermostat

Question 26

Does it have a floor overheat protection ? View answer

IMI Heatmiser neoStat v3 Smart Thermostat

Question 27

I have 2 manifolds, can these wiring centers be joined, paired together to work with 1 boiler View answer

Heatmiser UH4 - 4 Zone 230v Wiring Centre

Question 28

Is this thermostat ‘self learning’? View answer

IMI Heatmiser Touch - white

Question 29

Does this work with the door contact sensor to turn off if the door is open? View answer

Heating & Hot Water Wireless WiFi Smart Control Bundle

Question 30

Is this ok to go in a bathroom with the thimble sensor and the thermostat outside the room ? View answer

Empty Room Sensor Enclosure

Question 31

I have a room with two electric heaters, do I need a neostat for each or can the Air pair with two receivers? View answer

Heatmiser neoAir v2-M Wireless Smart Thermostat

Question 32

Is the PRT V3 slimline thermostat still available? View answer

Programmable Thermostat - Heatmiser Slimline V4

Question 33

Colour Display Thermostat - Heatmiser neoUltra View answer

Colour Display Thermostat - Heatmiser neoUltra

Question 34

Can you disable the air sensor and just use the floor sensor View answer

Touchscreen Electric Floor Heating Thermostat - Touch-e v2

Question 35

Does the Neo Hub mini OT hardwire directly into the combi boiler? View answer

Wireless Combi Boiler OpenTherm WiFi Smart Control Bundle

Question 36

My wireless air sensors show offline due to the distance to the hub. Should I buy neoplugs or boosts? View answer

Heatmiser Boost v2 - Neo & RF Series Repeater

Question 37

Does the neo plug have a timer View answer

Heatmiser neoPlug - Smart Plug

Question 38

Does this NEED the hub or can it connect to wifi and use the mobile app? Or even connect to home assistant? View answer

Heatmiser neoStat-e v2 - Electric Floor Heating Thermostat

Question 39

Can we use a metre of twin/earth to join the probe to the stat as there is an existing cable buried in the wall View answer

Remote Sensor Probe - 3M

Question 40

Is this product suitable for controlling a mid position valve? View answer

Heating & Hot Water Wireless WiFi Smart Control Bundle

Question 41

Can this be used for ceiling heating? View answer

IMI Heatmiser Touch - white

Question 42

Can this be controlled using the app? View answer

Heating & Hot Water Wireless WiFi Smart Control Bundle

Question 43

Can the slimline v3 be used as a time control and thermostat at the same time View answer

Programmable Thermostat - Heatmiser Slimline V3

Question 44

Hi, which Neo App do I use with the Heatmiser neoHub Gen 2? 3 come up on the App page. View answer

IMI Heatmiser neoHub G3

Question 45

Hi. Is it possible to pair this to a wireless air sensor or other accesories to messure temperature? View answer

Heatmiser neoStat-HC1 - 0-10v Smart Fan Coil Thermostat

Question 46

Would this be a suitable replacement for the older PRT-UWTS? View answer

Heatmiser neoAir v2-M Wireless Smart Thermostat

Question 47

When the NeoStat HW v2 is in Standby does that mean it is off, so will not heat the water until it is changed View answer

Heatmiser neoStat-hw v2 - Hot Water Programmer

Question 48

changeover terminals View answer

IMI Heatmiser neoStat v3 Smart Thermostat

Question 49

Does this create it's own mesh, or use Zigbee? Our thermostat is in an outdoor room, 15-20m away from the router View answer

IMI Heatmiser neoHub G3

Question 50

Our thermostats are surface mounted on wood. can these be set into surface mount boxes? View answer

Programmable Room Thermostat - Heatmiser Edge

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