All Products Q&A

Question 1

My old neostat-e failed,looking to replace it with Neostat V2. How do i identify which sensorprobe I have? View answer

Asked 2 ´years ago | Heatmiser neoStat-e v2 - Glacier White - Electric Floor Heating Thermostat

Question 2

Hi, is this compatible with the UH6 wiring centre? If not, do you have any stats in 'carbon' that is compatible? View answer

Asked 2 ´years ago | Touchscreen Thermostat - Heatmiser Touch Carbon

Question 3

Can this be used to replace a faulty DS1E wall thermostat? View answer

Asked 2 ´years ago | Heatmiser neoStat v2 - Programmable Thermostat

Question 4

Does this work with the heatmeister neo app View answer

Asked 2 ´years ago | Manual Dial Thermostat with Display - Heatmiser DS1-L v2

Question 5

Does this work with wet underfloor heating View answer

Asked 2 ´years ago | Manual Dial Thermostat with Display - Heatmiser DS1-L v2

Question 6

M’y underfloor heating is a water/boiler type, not electric. So should I get the non E version of Slimline V3? View answer

Asked 2 ´years ago | Programmable Thermostat - Heatmiser Slimline V3

Question 7

Can this replace my PRT-E originally fitted by John Guest 11 years ago? My unit has « died ». View answer

Asked 2 ´years ago | Programmable Thermostat - Heatmiser Slimline V4

Question 8

Will Heatmiser neoUltra replace a Danfoss FP735Si 3 channel controller? View answer

Asked 2 ´years ago | Colour Display Thermostat - Heatmiser neoUltra

Question 9

I would need 4 of your kits for holiday lets on the same site, sharing the same wi fi, is it possible to use four ? View answer

Asked 2 ´years ago | Heating & Hot Water Wireless WiFi Smart Control Bundle

Question 10

Will this replace a neostat-e for my underfloor electric heating and can it be fixed to the existing housing? View answer

Asked 2 ´years ago | Electric Underfloor Heating Thermostat - Heatmiser Slimline-e v3

Question 11

Can the TA230 be used as a control head on a thermostatic radiator valve. View answer

Asked 2 ´years ago | Underfloor Heating Actuator - Heatmiser TA230

Question 12

Does the temperature display stay on when boiler is off View answer

Asked 2 ´years ago | Manual Dial Thermostat with Display - Heatmiser DS1-L v2

Question 13

Will this work 24v actuators? View answer

Asked 2 ´years ago | Heatmiser UH8-N - 8 Zone 12v Wiring Centre

Question 14

neoUltra compatibility View answer

Asked 2 ´years ago | Colour Display Thermostat - Heatmiser neoUltra

Question 15

Hi, do you need the hub for the stats to work from WIFI or can they be connected through a normal BT hub? View answer

Asked 2 ´years ago | Smart Heating Thermostat Kit - Heatmiser neoKit 1

Question 16

Does neohub need to have an internet connection and if so, why? View answer

Asked 2 ´years ago | Heatmiser neoStat v2 - Programmable Thermostat

Question 17

Does the UH8 have the ability to delay the UFH pump until the actuator has opened? View answer

Asked 2 ´years ago | Heatmiser UH8 - 8 Zone 230v Underfloor Heating Wiring Centre

Question 18

Does the UH8 Underfloor Heating Wiring Centre connect wirelessly to the homekit-enabled neoHub Gen 2? View answer

Asked 2 ´years ago | Heatmiser UH8 - 8 Zone 230v Underfloor Heating Wiring Centre

Question 19

Would the v4 replace the v2 model? View answer

Asked 2 ´years ago | Programmable Thermostat - Heatmiser Slimline V4

Question 20

Would this be OK to use in a pond? View answer

Asked 2 ´years ago | Remote Sensor Probe - 3M

Question 21

If I were to use a Neostat to control hot water using a floor sensor, what is the maximum setpoint I can set? View answer

Asked 2 ´years ago | Heatmiser neoStat v2 - Programmable Thermostat

Question 22

I have a system boiler. Can one neoultra control both central heating (via radiators) and hot water? View answer

Asked 2 ´years ago | Colour Display Thermostat - Heatmiser neoUltra

Question 23

Can this be used as a direct replace for the old Touch Duo? View answer

Asked 2 ´years ago | Heatmiser Slimline-B Battery Powered Programmable Thermostat

Question 24

Does it have a floor overheat protection ? View answer

Asked 2 ´years ago | Heatmiser neoStat v2 - Programmable Thermostat

Question 25

I have 2 manifolds, can these wiring centers be joined, paired together to work with 1 boiler View answer

Asked 2 ´years ago | Heatmiser UH4 - 4 Zone 230v Wiring Centre

Question 26

Is this thermostat ‘self learning’? View answer

Asked 2 ´years ago | Programmable Touchscreen Room Thermostat - Heatmiser Touch v2

Question 27

Does this work with the door contact sensor to turn off if the door is open? View answer

Asked 2 ´years ago | Heating & Hot Water Wireless WiFi Smart Control Bundle

Question 28

Is this ok to go in a bathroom with the thimble sensor and the thermostat outside the room ? View answer

Asked 2 ´years ago | Empty Room Sensor Enclosure

Question 29

I have a room with two electric heaters, do I need a neostat for each or can the Air pair with two receivers? View answer

Asked 2 ´years ago | Heatmiser neoAir v2-M Wireless Smart Thermostat

Question 30

Is the PRT V3 slimline thermostat still available? View answer

Asked 3 ´years ago | Programmable Thermostat - Heatmiser Slimline V4

Question 31

Colour Display Thermostat - Heatmiser neoUltra View answer

Asked 3 ´years ago | Colour Display Thermostat - Heatmiser neoUltra

Question 32

Can you disable the air sensor and just use the floor sensor View answer

Asked 3 ´years ago | Touchscreen Electric Floor Heating Thermostat - Touch-e v2

Question 33

Does the Neo Hub mini OT hardwire directly into the combi boiler? View answer

Asked 3 ´years ago | Wireless Combi Boiler OpenTherm WiFi Smart Control Bundle

Question 34

My wireless air sensors show offline due to the distance to the hub. Should I buy neoplugs or boosts? View answer

Asked 3 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 35

Does the neo plug have a timer View answer

Asked 3 ´years ago | Heatmiser neoPlug - Smart Plug

Question 36

Does this NEED the hub or can it connect to wifi and use the mobile app? Or even connect to home assistant? View answer

Asked 3 ´years ago | Heatmiser neoStat-e v2 - Glacier White - Electric Floor Heating Thermostat

Question 37

Can we use a metre of twin/earth to join the probe to the stat as there is an existing cable buried in the wall View answer

Asked 3 ´years ago | Remote Sensor Probe - 3M

Question 38

Is this product suitable for controlling a mid position valve? View answer

Asked 3 ´years ago | Heating & Hot Water Wireless WiFi Smart Control Bundle

Question 39

Can this be used for ceiling heating? View answer

Asked 3 ´years ago | Programmable Touchscreen Room Thermostat - Heatmiser Touch v2

Question 40

Can this be controlled using the app? View answer

Asked 3 ´years ago | Heating & Hot Water Wireless WiFi Smart Control Bundle

Question 41

Can the slimline v3 be used as a time control and thermostat at the same time View answer

Asked 3 ´years ago | Programmable Thermostat - Heatmiser Slimline V3

Question 42

Hi, which Neo App do I use with the Heatmiser neoHub Gen 2? 3 come up on the App page. View answer

Asked 3 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 43

Hi. Is it possible to pair this to a wireless air sensor or other accesories to messure temperature? View answer

Asked 3 ´years ago | Heatmiser neoStat-HC1 - 0-10v Smart Fan Coil Thermostat

Question 44

Would this be a suitable replacement for the older PRT-UWTS? View answer

Asked 3 ´years ago | Heatmiser neoAir v2-M Wireless Smart Thermostat

Question 45

When the NeoStat HW v2 is in Standby does that mean it is off, so will not heat the water until it is changed View answer

Asked 3 ´years ago | Heatmiser neoStat-hw v2 - Hot Water Programmer

Question 46

changeover terminals View answer

Asked 3 ´years ago | Heatmiser neoStat v2 - Programmable Thermostat

Question 47

Does this create it's own mesh, or use Zigbee? Our thermostat is in an outdoor room, 15-20m away from the router View answer

Asked 3 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 48

Our thermostats are surface mounted on wood. can these be set into surface mount boxes? View answer

Asked 3 ´years ago | Programmable Room Thermostat - Heatmiser Edge

Question 49

Can neoStat-e V2 be connected to E-UFH mat and a 200w element tower rail at the same time? View answer

Asked 3 ´years ago | Heatmiser neoStat-e v2 - Glacier White - Electric Floor Heating Thermostat

Question 50

can this be used to turn on a zone value and fire the boiler? View answer

Asked 3 ´years ago | 16A Wireless Electric Heating Receiver - RF Switch 16A

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