Accessories Q&A

Question 1

How to install the Heatmiser Thimble sensor View answer

Asked 5 ´years ago | Heatmiser Thimble Sensor

Question 2

This looks identical to neostat v1 backplate - will it work with a V1 neostat ? View answer

Asked 3 ´months ago | Accessories > neoStat V2 replacement PSU back plate

Question 3

Would this still be useful if it's placed right next to an existing neoStat? Is the neoStat already a repeater? View answer

Asked 9 ´months ago | Heatmiser neoPlug - Smart Plug

Question 4

Issue with paring , E2 error on V2 stat View answer

Asked 6 ´months ago | Heatmiser Wireless Air Sensor

Question 5

Where can I download the Neo app for windows 10? View answer

Asked 4 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 6

Does it matter which way around you wire it? My existing probes have red and white wires, this is black and white. View answer

Asked 4 ´years ago | Remote Sensor Probe - 3M

Question 7

Can I control this plug with a Neo Air V2 to operate an electric heater and control room temp? View answer

Asked 3 ´years ago | Heatmiser neoPlug - Smart Plug

Question 8

Wiring the switch View answer

Asked 4 ´years ago | Two Channel Wireless Receiver - Heatmiser RF Switch

Question 9

We installed a gen 1 hub around 10 years ago that has just failed . Will a gen2 still be compatible View answers

Asked 1 ´year ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 10

Hi - I have 3 Heatmiser NeoStatV2 and 2 Heatmiser Slimline. Can they be programmed from a NeoHub? If so, which one? View answer

Asked 3 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 11

Hi guys - We have a number of Neo Air V2 feeding into a UHF-8 - is the hub able to control these centrally? View answer

Asked 8 ´months ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 12

Can I use other brands of smart plug with the Neohub eg Tapo? View answer

Asked 3 ´months ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 13

does neo hub need internet connection View answer

Asked 2 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 14

I have just bought a Berkeley Homes house which has Gen 1 thermostats - can I fit the Gen 2 Hub? i.e. backward comp View answer

Asked 4 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 15

Is it a prerequisite that the neoplug is paired with a neohub, for the neoplug to act as a signal repeater? View answers

Asked 1 ´year ago | Heatmiser neoPlug - Smart Plug

Question 16

Is this required to mount the NeoAir to a standard UK backbox ? View answer

Asked 3 ´years ago | Wall Plate for neoStat

Question 17

I have a smart stat which was installed 3to4 years ago can I connect it to the new hub View answer

Asked 4 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 18

What is the power consumption of the neoHub ? View answer

Asked 5 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 19

My wireless air sensors show offline due to the distance to the hub. Should I buy neoplugs or boosts? View answer

Asked 3 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 20

Can two neoHubs be on the same system? View answer

Asked 3 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 21

Would this be suitable to house the heatmiser UFH thimble sensor ? And is it available in black ? View answer

Asked 4 ´years ago | Empty Room Sensor Enclosure

Question 22

Can I operate the NeoHub from multiple devices (i.e. more than one smartphone)? View answer

Asked 4 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 23

Does the Boost provide a more powerful repeat signal than the plug? View answer

Asked 1 ´year ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 24

How many UH8 -RF Modules can you pair to this. I have 5 Modules that needs to enable a boiler and Pump? View answer

Asked 1 ´year ago | Two Heating Zones & Hot Water Wireless Receiver - Heatmiser RF Switch v2

Question 25

Can you control the thermostats outside/away from your home? View answer

Asked 4 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 26

How does the neoHub communicate with the neoStat? View answer

Asked 5 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 27

Will this work with Ambiente neoStat V2 thermostats? View answer

Asked 3 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 28

Can I use multiple neoHub on the same network ? View answer

Asked 5 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 29

I have an existing mesh network in my home. Would I need a neohub gen 2 still or would I use my own mesh network? View answer

Asked 2 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 30

I have NeoStat V2 , NeoHub Gen 2 and NeoAir V2 , do I need RF switch to operate them from my phone? View answer

Asked 4 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 31

can it connect it wirelessly to router? View answer

Asked 1 ´year ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 32

Do you make a similar time clock that i can access via wifi? View answer

Asked 4 ´years ago | Heatmiser TM4 v2 - 230v 4 Channel TimeClock

Question 33

Does this create it's own mesh, or use Zigbee? Our thermostat is in an outdoor room, 15-20m away from the router View answer

Asked 3 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 34

Is this sensor suitable for use in a bathroom? If not, which product is best to use for 'wet' UFH for a bathroom? View answer

Asked 4 ´years ago | Heatmiser Thimble Sensor

Question 35

Actuators View answer

Asked 2 ´years ago | Underfloor Heating Actuator - Heatmiser TA230

Question 36

Does the range booster work for any RF thermostat system or is it specific to the NEO products? View answer

Asked 2 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 37

How can I pair this with the old Touch RF? View answer

Asked 5 ´months ago | Two Heating Zones & Hot Water Wireless Receiver - Heatmiser RF Switch v2

Question 38

Changing LED Brightness on neo Hub V2 View answers

Asked 2 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 39

In a large concrete building where the wifi signal will not be throughout the building what solution is there? View answer

Asked 4 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 40

Will this probe work with neoStat-V1? View answer

Asked 2 ´years ago | Remote Sensor Probe - 3M

Question 41

Hi would this be used for hot water underfloor heating or just electric ?Thanks View answer

Asked 3 ´years ago | Remote Sensor Probe - 3M

Question 42

What sensor table is the remote room sensor, ie is it a 10k3A1 or a 10k4A1 resistance table View answer

Asked 4 ´years ago | Heatmiser Thimble Sensor

Question 43

Hi, which Neo App do I use with the Heatmiser neoHub Gen 2? 3 come up on the App page. View answer

Asked 3 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 44

I have a neo hub, will this boost allow greater range between hub and neostats View answer

Asked 3 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 45

Dry Lining Box Dimensions View answer

Asked 4 ´years ago | Dry Lining Easy Fix Box

Question 46

Will it work with neo ultra View answer

Asked 4 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 47

Can you use the internal UH8-RF antenna for 1 floor and this extended aerial to be positioned on the 2nd floor? View answer

Asked 4 ´years ago | Heatmiser EA1 - Extended Aerial

Question 48

Our thermostat is losing signal and defaulting - do I need this product or the plug? View answer

Asked 4 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 49

We have the UH8 system with the white digital thermostats. Does this need to be connected to the UH8 by any wire? View answer

Asked 2 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

Question 50

Hi. I have a neo hub Gen2 and 18 neostats on my UFH system. Can I (how) programme the neostats from the APP ? View answer

Asked 4 ´years ago | HomeKit-Enabled Heatmiser neoHub Gen 2

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