Accessories Q&A

Question 1

My wireless air sensors show offline due to the distance to the hub. Should I buy neoplugs or boosts? View answer

Asked 3 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 2

Hi is the neoHub Gen 2 the same as the neoHub ? View answer

Asked 4 ´years ago | IMI Heatmiser neoHub G3

Question 3

Does the plug have to be “on” for it to be extending the signal? View answer

Asked 1 ´year ago | Heatmiser neoPlug - Smart Plug

Question 4

Can I operate the NeoHub from multiple devices (i.e. more than one smartphone)? View answer

Asked 5 ´years ago | IMI Heatmiser neoHub G3

Question 5

Issue with paring , E2 error on V2 stat View answer

Asked 1 ´year ago | Heatmiser Wireless Air Sensor

Question 6

What is the resistance value of this floor probe View answer

Asked 6 ´years ago | Remote Sensor Probe - 3M

Question 7

We installed a gen 1 hub around 10 years ago that has just failed . Will a gen2 still be compatible View answers

Asked 1 ´year ago | IMI Heatmiser neoHub G3

Question 8

I have a NeoHub, generally working very well. How can I tell if it is Gen 1 or Gen 2? View answer

Asked 5 ´years ago | IMI Heatmiser neoHub G3

Question 9

This looks identical to neostat v1 backplate - will it work with a V1 neostat ? View answer

Asked 11 ´months ago | Accessories > neoStat V2 replacement PSU back plate

Question 10

Is the Neo plug more powerful at boosting the signal than the heatmiser boost? View answer

Asked 5 ´years ago | Heatmiser neoPlug - Smart Plug

Question 11

I have an existing mesh network in my home. Would I need a neohub gen 2 still or would I use my own mesh network? View answer

Asked 3 ´years ago | IMI Heatmiser neoHub G3

Question 12

I’m struggling with signal between hub and wiring centre on manifold can I hard wire the hub to wiring centre via h View answer

Asked 4 ´years ago | IMI Heatmiser neoHub G3

Question 13

UH8 RF controller connection to hub and wi-fi View answer

Asked 1 ´year ago | IMI Heatmiser neoHub G3

Question 14

Would this still be useful if it's placed right next to an existing neoStat? Is the neoStat already a repeater? View answer

Asked 1 ´year ago | Heatmiser neoPlug - Smart Plug

Question 15

Can 1 Slimline-RF control/be paired with 2 separate RF switches? View answer

Asked 5 ´years ago | Two Channel Wireless Receiver - Heatmiser RF Switch

Question 16

Could I fit this back plate when the Neostat V2 is already in-situ please? View answer

Asked 4 ´years ago | Wall Plate for neoStat

Question 17

can it connect it wirelessly to router? View answer

Asked 2 ´years ago | IMI Heatmiser neoHub G3

Question 18

What is the range of the signal from the NeoPlug? View answer

Asked 1 ´year ago | Heatmiser neoPlug - Smart Plug

Question 19

I have a Neo stat V1, if paired with a Gen 2 Neohub will the number of on/off options increase from 4 to 6? View answer

Asked 3 ´years ago | IMI Heatmiser neoHub G3

Question 20

Is it ok to shorten the 3m cable View answer

Asked 3 ´years ago | Remote Sensor Probe - 3M

Question 21

what is the resistance value of the sensor 20 ° C = ??? Ω View answer

Asked 5 ´years ago | Remote Sensor Probe - 3M

Question 22

Can you control the thermostats outside/away from your home? View answer

Asked 4 ´years ago | IMI Heatmiser neoHub G3

Question 23

Wiring the switch View answer

Asked 4 ´years ago | Two Channel Wireless Receiver - Heatmiser RF Switch

Question 24

Can I use neo hub to control 4 electric ufh systems .and will it work with Honeywell evohome controlling the wet View answer

Asked 4 ´years ago | IMI Heatmiser neoHub G3

Question 25

Can I have 3 UH8-RF wiring centres with a neoHub control 1 RF switch for the boiler and hot water / heating valves View answer

Asked 4 ´years ago | Two Channel Wireless Receiver - Heatmiser RF Switch

Question 26

will the EA1 work with the RF Switch v2 View answer

Asked 1 ´year ago | Two Heating Zones & Hot Water Wireless Receiver - Heatmiser RF Switch v2

Question 27

Rf switch slimline Rf repeater View answer

Asked 3 ´years ago | Heatmiser neoPlug - Smart Plug

Question 28

Can the cable of the Heatmiser Thimble Sensor be extended? View answer

Asked 6 ´years ago | Heatmiser Thimble Sensor

Question 29

Can this be used with neoStat 12v v2? View answer

Asked 3 ´years ago | Remote Sensor Probe - 3M

Question 30

Is there a way to control multiple zones each with a Heatmiser Thimble Sensor from one hub/main thermostat? View answer

Asked 4 ´years ago | Heatmiser Thimble Sensor

Question 31

In layman's terms, what does the Neo Plug do and why do I need one if I already have the hub? View answer

Asked 4 ´years ago | Heatmiser neoPlug - Smart Plug

Question 32

With a neoAirv2 and a neohub, does the thermostat connect directly to this receiver? Or does it go via the hub? View answer

Asked 5 ´years ago | Two Channel Wireless Receiver - Heatmiser RF Switch

Question 33

Can I use multiple neoHub on the same network ? View answer

Asked 6 ´years ago | IMI Heatmiser neoHub G3

Question 34

Hi - I have 3 Heatmiser NeoStatV2 and 2 Heatmiser Slimline. Can they be programmed from a NeoHub? If so, which one? View answer

Asked 3 ´years ago | IMI Heatmiser neoHub G3

Question 35

do you do a spacer bracket that is deeper than this to retro fit to a shallower back box View answer

Asked 4 ´years ago | Wall Plate for neoStat

Question 36

Hi there. Once the plug is paired. Do you have to go to each room and attach accessory and add the plug View answer

Asked 3 ´years ago | Heatmiser neoPlug - Smart Plug

Question 37

Is there a difference between the Plug View answer

Asked 5 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 38

Which protocol does this use? Zigbee, Z-wave or something else? View answer

Asked 5 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 39

is it a range booster? Or can it be connected via network cable to connect a Neo stat in an outbuilding? View answer

Asked 5 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 40

How many thermostats can the plug boost the signal for? View answer

Asked 4 ´years ago | Heatmiser neoPlug - Smart Plug

Question 41

What sensor table is the remote room sensor, ie is it a 10k3A1 or a 10k4A1 resistance table View answer

Asked 5 ´years ago | Heatmiser Thimble Sensor

Question 42

How to install the Heatmiser Thimble sensor View answer

Asked 6 ´years ago | Heatmiser Thimble Sensor

Question 43

How can I pair this with the old Touch RF? View answer

Asked 1 ´year ago | Two Heating Zones & Hot Water Wireless Receiver - Heatmiser RF Switch v2

Question 44

Does this work with Heatmiser Neo Hub Gen 2? (I have wired system, not air). I want to control an electric radiator View answer

Asked 3 ´years ago | Heatmiser neoPlug - Smart Plug

Question 45

If the signal is weak to a thermostat and it loses signal, will another Neo plug help.. we have one already View answer

Asked 2 ´years ago | Heatmiser neoPlug - Smart Plug

Question 46

Hi ya. Is the rf booster longer range than the neo plug View answer

Asked 3 ´years ago | Heatmiser Boost v2 - Neo & RF Series Repeater

Question 47

which wiring c enter I require to connect with neohub View answer

Asked 5 ´years ago | IMI Heatmiser neoHub G3

Question 48

I’ve got a heatmiser model slimline -RF, will this mount fit? I need 2 wall mounts or stands View answer

Asked 5 ´years ago | Wall Plate for neoStat

Question 49

Dose the neohub need a permanent power supply View answer

Asked 4 ´years ago | IMI Heatmiser neoHub G3

Question 50

is there a recommend height for this probe to be installed? View answer

Asked 5 ´years ago | Heatmiser Thimble Sensor

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